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FAQs

FREQUENTLY ASKED QUESTIONS (FAQs)

EDUSUITE

Answer 1:
Step 1:
Go to usa.edusuite.asia and click the link “Forgot Password” link. A reset password page is loaded.
Step 2: (a) For college students, type the valid email ( nominated during registration for the new students; and theUSA email for the continuing students, if known, otherwise notify CISS through ithelp@usa.edu.ph/ icto@usa.edu.ph with

  your complete name, course and year for email retrieval/password reset) and you have the full access to it. Click the send reset link button. A dialog box will pop up and click ok. Note that Edusuite sends an email to your nominated email address. 
                 (b) For guardians, type the valid email (nominated during the registration), the guardian must have full access to his/her email address. Click the send reset link button. A dialog box will pop up and click OK.
Step 3:  Open your nominated email used in Step 2. Look for the Edusuite email, open it and click the reset link. A new page is loaded asking your new password. Note that the new password is 8 characters long (minimum) with combinations of one capital letter, one small letter, one number and one symbol (e.g. $, etc.). Once the system successfully accepts your new password you will be routed to your account dashboard portal.

                        Note: Check the website address. For college, law and postgraduate students visit https://usa.edusuite.asia/. For K12 Guardian access, visit http://usa-k12.edusuite.asia/

Answer 2: Your account has been temporarily deactivated due to multiple failed attempts.   Immediately notify ithelp@usa.edu.ph or icto@usa.edu.ph to reactivate your account.

Answer 3:  Check the lower and upper cases, special characters and numbers of your email address. 
                       Example: Jdelacruz123@usa.edu.ph and jdelacruz123@usa.edu.ph is the same but if your trying to login using Jdelacruz123@usa.edu.ph while the other one is the registered email you may encounter error upon logging in. 

Answer 4: Please clean your cookies and cache to your web browsers. Click here for tutorial, bit.ly/3gCK2Hg.

Answer 1:  Enter your guardian’s registered email address. 
                     Note: Remember your submitted information upon enrollment both face-to-face and online. 

Answer 2:  Check the lower and upper cases, special characters and numbers of the guardian’s email address. 
                    Example: Jdelacruz123@usa.edu.ph and jdelacruz123@usa.edu.ph is the same but if your trying to login using Jdelacruz123@usa.edu.ph while the other one is the registered email in Edusuite, you may encounter errors upon logging in. 

Answer 3: Please wait for the account activation email before logging in to K12 portal.

Answer: (a) For first years and transferees,                   
​                Step 1: 
Check the inbox/spam folder of your personal email for the reset password link.
                Step 2: Check the inbox/spam folder of your USA email especially for students who preferred the face-to-face enrollment.
                Step 3: Make sure that you registered your active and valid email address especially for students who submitted their registration form online.

                 (b) For continuing both regular and irregular,                   
​                Step 1: 
Check the inbox/spam folder of your existing USA email account.
                Step 2: Make sure that you have the access to your USA email.

                 (c) For K12 guardian,               
​                Step 1: 
Check the inbox/spam folder of your guardian’s email account. 
                Step 2: Make sure that you registered an active and valid email address of your guardian.

Answer 1: Please wait for the account activation email before logging in.


Answer 2: Fill out google form for Edusuite concern, forms.gle/EEgipdVgZg4c1HXW8

Answer 1: Please contact CISS IT Help Desk regarding this concern, thus these process needs a various step to change the student’s strand especially if s/he is already enlisted/enrolled.  
                Subject: INCORRECT STRAND
                Message: Full name of student, Grade level, Strand and Full name of Guardian


Answer 2: Fill out google form for Edusuite concern, forms.gle/EEgipdVgZg4c1HXW8

Answer: The Accounting section is continuously posting the enrollment down payments to the system. However, there are payments received from the nominated payment channels that do not contain the name of the student (or tag as NO NAME).

Answer: The grades are gradually migrated to the new system. You will be advised when your transcript and balances is ready for viewing.

Answer: K12 learners (through a guardian) and College students need to update their profile information from the Edusuite System.
​                Note: Please complete all required fields before information verification.

Answer: The migration of grades are not yet completed. Once completed, the system will change your year level status based on the number of units you completed from your chosen degree program.

Answer: Notify the CISS by email ithelp@usa.edu.ph and/or  icto@usa.edu.ph


                Subject: NO ENROLLMENT STATUS IN GUARDIAN'S ACCOUNT
                Message: F
ull name, Student ID Number and Course & Year or the Grade level & Strand.

Answer: Notify ithelp@usa.edu.ph / icto@usa.edu.ph 
               Subject: CHANGING OF EDUSUITE EMAIL ADDRESS
               Message: F
ull name, Student ID Number and Course & Year or the Grade level & Strand.

Answer: Self-enlistment procedures, click here

Answer: Kindly wait for the administrator to verify your enlisted subjects. Once approved, please check your email. 

Answer: Kindly wait for the accounting office marked you as enrolled. Make sure that you have already sent a ticket for your proof of payment in the system. 

Answer: Procedures for ticket request, click here

WHERE TO CONTACT

Name of Office: Educational Technologies and e-Learning Support Services

Email: edtech-elearnss@usa.edu.ph

Name of Office: Registrar's Office

Email Address: registrar@usa.edu.ph

Name of Office: Center for Information Support Services

Email Address: icto@usa.edu.ph | ithelp@usa.edu.ph

Name of Office: Admissions, Scholarship and Placement Office

Email Address: aspo@usa.edu.ph

NEO LMS

Answer 1: Please wait for account activation from the administrator before you login.

Answer 2: Notify USA NEO Admin through edtech-elearnss@usa.edu.ph
                Subject: NEO LMS USER NOT FOUND
​                Message: Your full name, year & course or grade level & strand, and student ID number

Answer 3: Fill out google form for NEO LMS concern, forms.gle/VK4Gy8esskTttLqE7.

Answer: Your teacher provides the access code of your class(es). You will be registered under a block section in which your teacher will register the block section you are a member with into his/her class(es).

Answer 1: Notify USA NEO Admin through edtech-elearnss@usa.edu.ph       

                Subject: NEO LMS DUPLICATE ACCOUNT
​                Message: Your full name, year & course or grade level & strand, and student ID

Answer 2: Fill out google form for NEO LMS concern, forms.gle/VK4Gy8esskTttLqE7.

Answer: We have already posted the step by step procedures with screenshots on how to access NEO LMS. Click here to http://usa.edu.ph/services/edutech/.

Answer:

  1. Login first your USA email account in https://mail.google.com/.
  2. Then, go to https://usa.neolms.com/ click “Login” and hit “Login with Google”.

           Note: The page will redirect to your NEO LMS account, even without typing the password. 
                       “SSO Error Login” pops up if you’re trying to login your NEO LMS account first, without logging in your USA email in the same browser.

Answer: Your teacher will invite you for the class in NEO LMS. 
             Note:  If you receive a class invitation in your personal email please message your subject teacher in NEO LMS  to invite you in your USA email, thus if you click the link to accept the invitation it will lead you to sign up page and will create new account using your personal email. 

USA EMAIL

Answer 1: Please send us a message at CISS IT Help Desk
                   Subject: USA EMAIL REQUEST FOR RESET PASSWORD
                   Message: Full name, year and course. Also, provide us a screenshot and a scanned copy of your student ID or previous Registration Form. 


Answer 2: Please fill up the USA Account Recovery/Password Reset Form. Click here to google form: https://bit.ly/31vs2dS

Answer: Install the google device policy and setup your work profile. For android, go to google store app. For apple users, go to the apple store app. For step by step installation, click here https://bit.ly/3bag1Oh . Work profile (Android Users) support.google.com/work/android/answer/7029561?hl=en and (IOS users) support.apple.com/en-us/HT209435

Answer: Please send us a message at CISS IT Help Desk
                Subject: USA EMAIL ACCOUNT RECOVERY
                Message: Full name, year and course. Also, provide us a screenshot and a scanned copy of your student ID or previous Registration Form.

Answer: We will reach you through your personal email once we have already created an account. Message will be your USA email address, temporary password and instructions on how to login your account.
               Note: Creation of new USA email account is now ongoing.

Answer: Please send us a message at CISS IT Help Desk. We will notify you through your personal email, once we have already created an account. 
              Subject: REQUEST USA EMAIL CREATION FOR CONTINUING STUDENT
              Message: Full name, year and course. Also, provide us a scanned copy of your student ID or previous Registration Form.

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