---
title: What should I do if I cannot find my student on the NEO LMS?
description: "1. Report the issue to the Educational Technology and e-Learning Support Services (EdTecheSS) Office by filling out the[EdTech Help Desk Form](https://usa.edu.ph/edtech-support/)."
url: "https://usa.edu.ph/faqs/neo-lms-concerns-2/"
updated: "2026-07-13"
category: Faculty and Staff
tags:
  - neolms
---

# What should I do if I cannot find my student on the NEO LMS?

1. Report the issue to the Educational Technology and e-Learning Support Services (EdTecheSS) Office by filling out the[EdTech Help Desk Form](https://usa.edu.ph/edtech-support/).