---
title: How to access the NEO LMS
description: "1. 1. How to access the NEO LMS portal? The NEO LMS portal can be accessed via Single Sign-On (SSO) method. For further information, kindly refer to the NEO LMS Access Guide: [https://usa.neolms.com/page/show/614498](https://usa.neolms.com/page/show/614498) 1. 2. What should I do if…"
url: "https://usa.edu.ph/faqs/neo-lms-concerns/"
updated: "2026-07-13"
category: Students / NEO LMS
tags:
  - neolms
---

# How to access the NEO LMS

1. 1. How to access the NEO LMS portal?

The NEO LMS portal can be accessed via Single Sign-On (SSO) method. For further information, kindly refer to the NEO LMS Access Guide: [https://usa.neolms.com/page/show/614498](https://usa.neolms.com/page/show/614498)

1. 2. What should I do if an error “User not found” or “Your account has been archived” appears when I try to access the NEO LMS.
   - Report the issues to the Educational Technology and e-Learning Support Services (EdTecheSS) Office by filling out the[EdTech Help Desk Form](https://usa.edu.ph/edtech-support/).

1. Who adds a student to the class in NEO LMS?
   - The teacher can add the student to their class in NEO LMS via *People Picker* or by providing the *Access Code* to the students.