DOCUMENTATION

Explore our FAQs and documentation for step-by-step guides, troubleshooting tips, and detailed insights to help you navigate with ease.

How to access the NEO LMS

Updated on July 13, 2026
  1. 1. How to access the NEO LMS portal?

The NEO LMS portal can be accessed via Single Sign-On (SSO) method. For further information, kindly refer to the NEO LMS Access Guide: https://usa.neolms.com/page/show/614498

  1. 2. What should I do if an error “User not found” or “Your account has been archived” appears when I try to access the NEO LMS.
    • Report the issues to the Educational Technology and e-Learning Support Services (EdTecheSS) Office by filling out the EdTech Help Desk Form.
  1. Who adds a student to the class in NEO LMS?
    • The teacher can add the student to their class in NEO LMS via People Picker or by providing the Access Code to the students.

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